Shipping policy

Thank you for visiting and shopping at Blk Beauty Warehouse. The following terms and conditions form our Shipping & Delivery Policy, which applies to all orders placed on our website.

1. Processing Time

All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Orders placed over the weekend or on public holidays will begin processing the next business day.

You will receive a confirmation email with your order details once your order has been successfully placed. A second email with your Aramex tracking number will be sent as soon as your order has been shipped.

2. Shipping Methods & Delivery Areas

We ship nationwide across South Africa using our trusted partner, Aramex.

Standard Shipping: Our primary and most cost-effective service.

We currently do not ship internationally.

3. Shipping Costs

Shipping costs are calculated automatically at checkout based on the size and weight of your order and the delivery address you provide. You will see the final shipping cost before you complete your purchase.

Free Shipping: We are pleased to offer free standard shipping on all orders over R1499 within South Africa.

4. The Delivery Process & What to Expect

Once your order leaves our warehouse, its journey with Aramex begins. Here’s what you can expect:

Shipment Notification: You will receive a shipping confirmation email with your unique Aramex tracking number and a link to track your order.
In Transit: Your order will be processed through the Aramex network. You can track its progress using the provided tracking number on the Aramex South Africa website.
Out for Delivery: When your order reaches the Aramex depot in your area, it will be marked "Out for Delivery." Please ensure someone is available at the delivery address to receive the parcel.
Successful Delivery: The Aramex driver will deliver the parcel to the provided address. A signature may be required.
Failed Delivery Attempt: If no one is available, Aramex will leave a "calling card" with instructions. They will typically attempt a second delivery the next business day. After two failed attempts, your parcel may be taken to a local Aramex depot for you to collect, or it may be returned to us.

6. Tracking Your Order

You can track your order in two ways:

Click the tracking link in your shipping confirmation email.
Log into your account on our website and view your order history.
Visit the Aramex South Africa website directly and enter your tracking number.

7. Delivery Address & Contact Information

Please ensure your delivery address and contact number are 100% correct at checkout. We cannot be held responsible for delays or failed deliveries due to incorrect information provided by the customer.

If you need to change the address after your order has shipped, please contact us immediately at bbwreturns010@gmail.com. We will try to assist, but we cannot guarantee changes once the order is in transit with Aramex.

8. Damages, Loss & Non-Delivery

Blk Beauty Warehouse is not liable for any parcels that are lost, stolen, or damaged after they have been shipped and a "Picked Up" scan has been recorded by Aramex.

If your tracking information states that your package was delivered but you have not received it, please contact your local Aramex depot directly using the details on the calling card or their website, as they will have the most precise delivery information.

For any issues with delivery, you must notify us within 4 days of the estimated delivery date so we can open an investigation with Aramex on your behalf.